These items include, but are not limited to EPDM liner, underlayment, pipe, tubing, wire, aggregates, custom cut sheer descents, items with custom finish or color.įor more details, please refer to our full Shipping Policy. If we cut the item to the size or otherwise customize for your order, we, unfortunately, cannot offer a return/cancellation/refund for such items. Please be advised, if you wish to return your order after you have received it, you are liable for both original and return shipping-related costs, as well as a credit card processing fee (3% on the refund amount). If you wish to return your order in full or in part after it has been delivered, please notify customer support at within 14 calendar days from the order delivery date. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.įor more details, please refer to our full Shipping Policy. Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at of the items weighing over 150 lbs (or greater than 20 cu.ft.) are shipped via residential truck delivery service. Most of the Aquascape items are shipped within 1-2 days. All of the Aquascape items are manufactured and/or stained to order and are considered Special Order
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